If you wish to return anything under our Change your Mind Guarantee, we have extended our policy to 90 Days from your delivery date. Please let us know within 90 days of receiving your order if you want to return any part of it.
To initiate the return process please click on the link above and follow the simple process.
Also, it is really important that we receive your Change your Mind returns in a saleable condition - with all the original manufacturers packaging (unmarked in any way and no labels attached), free issue bulbs (where applicable) accessories and instructions complete and intact otherwise this could affect your refund. Individual component parts of a "kit" cannot be returned unfortunately.
Non-stock items, one off items ordered as “specials” cannot be returned either.
If you need to re-seal the manufacturers packaging please only use the minimum amount of clear tape to secure.
Please ensure the product box is packed suitably for transit in an outer carton or bubble wrap.
The cost of our Returns Drop off service is £4.99 Inc. VAT.
Our Returns Collection service is from: