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Returns

We want you to be delighted with your purchase and would be grateful if you would check the contents of your delivery carefully within 24 hours of receipt. If you wish to report missing, damaged, or faulty goods, please contact us as soon as possible within 30 days using the form below. If you wish to return anything under our 'Change Your Mind Guarantee' you have up to 14 days to let us know

Missing, Damaged or Faulty Goods

In the unusual event that anything is missing, damaged or faulty, please apply for a Return Authorisation Number using our 'Returns and Refunds Form' below.

On receipt of this form, our customer services team will contact you to arrange for the collection of damaged or faulty product and organise replacements. Alternatively, you can contact our team directly on 0843 317 7824 (business rate) Monday – Friday, 8.30am to 6.00pm (excluding Bank Holidays) to organise the return of your items.

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Our renowned 'Change Your Mind' guarantee...

We understand that sometimes a light doesn't quite look how you imagined it would in your home. Don't worry! If you wish to return anything under our Change Your Mind Guarantee, you have up to 14 days after your delivery has been received to get in touch and receive a full refund. To make sure we refund you correctly, you can only return your items once you have received an authorised Returns Number. Also, it's really important that we received your returns in saleable condition - with all the original manufacturer's packaging (unmarked please!), free bulbs (where applicable), accessories and instructions complete and intact - otherwise this could affect your refund.

Please contact our Customer services Team for a Return Authorisation Number using our Online Returns and Refunds form below.

As the cost of returning product under our Change Your Mind Guarantee is the responsibility of the buyer, we strongly recommend that all returns should be via a "signed for" service such as:

DPD  Once you've got your Returns Authorisation Number from Lighting Direct, please securely pack up your product using the original outer packaging, removing any address labels. We offer a UK mainland collection service via DPD from only £7.18 – simply contact [email protected], or call us on 0843 317 7824, let us know a suitable date for DPD to collect your parcel from you, and we’ll do the rest. You’ll be able to track the progress of your DPD collection via email and text, and even choose from a selection of collection options
Post Office Once you've got your Returns Authorisation Number from Lighting Direct, please securely pack up your product using the original outer packaging, removing any address labels. Address your parcels(s) to Returns Department, Lighting Direct, 10a Clarke Road, Bletchley, Milton Keynes MK1 1ZR. Then, simply enclose your delivery note within the parcel, marking it Returns Authorisation Number previously issued to you by our customer services team. Take to any Post Office and return via a 2nd Class Recorded Service.
Lighting Direct Lighting Direct Customer Care Team will be happy to organise collection on your behalf from the UK Mainland via DPD.
  • 1 Box - £8.99 + VAT
  • 2 Boxes - £10.99 + VAT
  • 3 Boxes - £12.99 + VAT
To organise this please contact the team on 0843 317 7824 (business rate) Monday – Friday 8.30am to 6.00 excluding Bank Holidays or email [email protected] quoting your order number or post code.

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For full details regarding our returns policy, please see our Terms & Conditions

Do you need any further help or advice about returns?

If you have a query about returning your order, please contact our customer services team either by email or telephone:

e:[email protected]
t:0843 317 7824 (business rate)
f:0843 317 7821 (business rate)

We're open Monday – Friday, 8.30am - 6.00pm and would love to help you out with any questions you might have. Alternatively, take a look at our Help & FAQs section for some commonly asked questions.