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Delivery Information

Ordering for delivery before Christmas? Here are the key dates.

Delivery in time for Christmas:

DPD CHRISTMAS DELIVERY MATRIX - Mainland UK
DPD Next Working Day Delivery Order by 8pm Thurs 21 Dec
DPD Standard Service (3-5 working days) Order by 8pm Tues 19 Dec
Premium Options
DPD Next Day Delivery before 12pm Order by 8pm Thurs 21 Dec
DPD Saturday Delivery Order by 4.45pm Fri 22 Dec
DPD Sunday Delivery Order by 4.45pm Fri 22 Dec
DPD CHRISTMAS DELIVERY MATRIX - Highlands, Islands and Overseas
DPD 2 Working Days Delivery (Highlands & Isle of Man) Order by 8pm Wed 20 Dec
DPD 2-5 Working Days Delivery (Scottish Islands) Order by 4.45pm Fri 15 Dec
DPD 2 Working Days Delivery (Channel Islands & Northern Ireland) Order by 8pm Wed 20 Dec

*A few things to note…

    • There are varying lead times for deliveries, depending on where you require your order delivered. Deliveries to the Scottish Highlands and UK non-mainland addresses take longer than deliveries to UK mainland addresses.
    • Delivery on Sunday 24th available for orders placed before 4.45pm on Friday 22nd. Delivery on Sunday 31st available for orders placed before 4.45pm on Friday 30th.
    • Don’t forget, there are public holidays across the UK on the following days:
      Monday 25th December
      Tuesday 26th December
      Monday 1st January
      Tuesday 2nd January (Scotland only)
    • All our deliveries are subject to stock availability at the time of placing your order. Please check whether any of the items you are ordering have an extended delivery time, as this may mean that they are not eligible for delivery before Christmas. Extended delivery time information will be clearly stated in the product information page.
    • For any orders placed after Christmas delivery deadlines, please see the Expected Delivery Date shown on the product information page




Here at Lighting Direct, we are committed to providing an exceptional delivery service to you, our customer. Our partner, DPD, helps us fulfil this ambition. Any online order placed before 8pm Monday to Saturday, and before 2pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our state-of-the-art stock management system helps us to monitor and package all orders carefully and efficiently, and DPD collects from us throughout each day to ensure we meet our pledged delivery times.


Our delivery commitment:

Order before 8pm, Monday to Saturday, and before 2pm on a Sunday for next working day delivery*
Order after 2pm on Sunday and before 8pm Monday for delivery on a Tuesday*

*The small print...

All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.

Our delivery schedules and charges:


DPD Next Working Day Delivery
When you spend under £79.99 £5.99
When you spend over £80 £2.99

DPD 2 Working Days Delivery (Highlands & Isle of Man)
When you spend under £79.99 £5.99
When you spend over £80 £2.99

DPD 2-5 Working Days Delivery (Scottish Islands)
When you spend under £79.99 £5.99
When you spend over £80 £2.99

DPD 2 Working Days Delivery (Channel Islands & Northern Ireland)
When you spend under £79.99 £6.99
When you spend over £80 £3.99

DPD Standard Delivery (3-5 working days) – mainland UK
When you spend under £79.99 £3.99
When you spend over £80 £0.00
When your order includes a fitting £0.00

Premium Options - no minimum spend required
DPD Next Day Delivery before 12pm£8.99
DPD Saturday Delivery£9.99
DPD Sunday Delivery£9.99


* We offer free delivery on nearly all our light fittings to addresses within the mainland UK. This covers the majority of our products, but some exclusions do apply and you will be notified of these during checkout.

What are the likely transit times for my parcel?

Next working day:Most of mainland UK
 
2 working days:AB36-AB38, AB55, AB56, FK17-FK21, IV1-IV32, IV36-IV39, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH19-PH26, PH30-PH41, PH49, PH50
 
2-5 working days:HS1-HS9, IV40-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78,
PH42-PH44, ZE1-ZE3, GY, JE, BT
 
3-5 working days:Austria, Belgium, Germany, Denmark, Estonia, Spain, France, Luxembourg, Netherlands, Poland, Portugal, Southern Ireland, Sweden
 
3-10 working days:Any non-stocked item delivered directly from our suppliers
If you require delivery outside of these areas, please contact us on +44 1908 651 100 for an overseas shipping quote.

Tracking Your Order

Once your order is placed, you'll be able to check its progress easily. DPD will contact you directly with your one hour delivery slot, and from there you'll be able to manage your delivery directly with your DPD agent.

Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise, a signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with your DPD agent via their text msg or email service.

DPD generally aim to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] or telephone 0843 317 7824 (business rate) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.

Further help and advice...

Installing your products – when to book an electrician

Lighting Direct advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.

What do I do if I receive damaged goods?

Lighting products tend to be fragile. However, our highly experience carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we'll be happy to address any problems and help with the return and replacement of your order.

Take a look at our Returns Policy for further information on how to request a replacement or return goods to us.

Do you need any further help or advice about delivery?

If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:

e:[email protected]
t:0843 317 7824 (business rate)
f:0843 317 7821 (business rate)

We're open Monday – Friday, 8.30am - 6.00pm and would love to help you out with any questions you might have. Alternatively, take a look at our Help & FAQs section for some commonly asked questions.