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Reward Points

Please be aware:

We will be ending our current reward points scheme at the end of this year. We will still be offering you fantastic savings and exclusive special offers, and we will be looking to introduce exciting new rewards for our loyal customers in 2019. You can collect new points on any orders placed up until midnight Sunday 30 September. After this date you can still spend your reward points until the end of the year, but you will no longer accumulate new points. If you have any questions please feel free to give our sales team a call on 0843 317 7820 who will be happy to explain.

How will you benefit from the Reward Points Programme?

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

How to earn Reward Points

You will earn points simply by making a purchase when you are signed in*. Every time you shop with us you will earn points based on the purchase price of the product which will then be added to your Reward Points balance. Please be aware that points are only issued once your order has been dispatched.

*Please note: purchasing as a guest will not allow you to earn points.

Keep an eye on our website and our newsletter for news on further ways to earn points in the future.

Reward Points Exchange Rates

Points are currently awarded at a pre-set rate of 1 point per full £1.00 (Ex VAT) spent and they are redeemable at a pre-set rate of 3p for each point earned. These rates may be changed in the course of time.

How to redeem Reward Points

Reward points can be redeemed at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent of this balance, will be shown in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards or PayPal.

Example view:
Payment Information

Reward Points Minimums and Maximums

Reward points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your reward points until you accrue a minimum number of points, at which point they will become available for redemption.

Reward points may also be capped at the maximum value of points which can be accrued. If this option is selected you will need to redeem your accrued points before you are able to earn more points.

How to manage your Reward Points

Use your Customer Account to view and manage your points. Here you will be able to clearly see your total points balance and their monetary value. It will also let you know the minimum points needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The balance history will retain and display historical rates and currency for informational purposes. It will also show a record of any messages regarding your points including expiration notifications.

Example view:

My Account

Reward Points Expiration

Reward points will expire on the 31st December 2018.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.

Important notices

As per our Terms & Conditions:

  • This promotion may be modified or withdrawn at any time.
  • We reserve the right to remove/cancel rewards points if we believe that system is being abused in anyway.
  • Use of a false name or address will result in disqualification.