Articles

Business Continuity- COVID-19

Dear Customer,

As COVID-19 spreads at a rapid pace we want to provide you with an update on how we as a business are addressing this unprecedented challenge, and how we are making changes to support you.

Business Continuity

We are still operating as usual – our main warehouse in the UK remains open and deliveries are continuing as normal.

Delivery to your door

We remain available to order online 24/7 at lighting-direct.co.uk, and we have teamed up with our delivery partner to offer ‘contact-free delivery’, straight to your doorstep.

1) If you require you can request a safe place for your delivery to be placed. Visit the tracking section of your parcel and choose ‘divert’ to select a safe place for the courier to leave your lights.

2) If you do not choose a safe place, but there is one available, the courier will leave it there, even when someone is in the property. A photo will be taken and will be included in the delivery notification.

3) For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.

4) If there is no safe place available, please be assured that we will always attempt delivery 3 times.

We are monitoring the situation with our carriers daily and they are not reporting any delays. With our large stocks and easy ordering we still should be able to deliver to your door in a day or so.

Any questions? Talk to us today

We are taking care to protect our Teams, our Customers and our Suppliers. We are adapting our working environment and many of our staff who can work from home have now been enabled to do so.  These include our Sales, Technical Advice and Customer Service Teams – so simply pick up the phone and talk to us if you have any questions.

During this time, please accept our apologies to any delay in responding to calls or emails. However, we hope that the wonders of technology mean we will still be able to offer the same excellent service that we have worked hard to achieve over the past 25 years.

Contact details for our teams are below:

Customer Service

Phone: 0345 646 1137

Email: [email protected]

Sales Team

Phone: 0345 646 1137

Email: [email protected]

New website, new lights, new ideas

We have just launched our brand new website full of new products and exciting, easy-to-use features to improve your shopping experience. We would love to hear your feedback if you think we can make a further improvement or if you are enjoying exploring our new online offering.

With over 4,000 lights available to buy online we have one of the largest choices of commercial and decorative lights in the UK. With big brand names and exclusive own brand lights, we have something for everyone with any budget.

Over the next few weeks, we will be trying to help you stay entertained if you’re self-isolating at home. We will be sharing lighting with you that doesn’t need an electrician to install, for both your home and garden. If you’re on social media, head over to our Instagram or Facebook pages to find ideas and home styling tips for your own home improvement projects.

A challenge we’re tackling head on

Whilst this is by far the biggest challenge we have faced since starting in business over 25 years ago we will continue with passion supporting our Teams, our Customers and our Suppliers with the same vision and values from the day we first started.

Our family extends across the globe to our Customers and Suppliers in many European and Asian countries and we know that many people have already been impacted. We send our support to everyone and hope you and your families stay healthy.

Thank you for your continuous support and loyalty.

 

Charles Barnett Managing Director

Charles started Lyco in 1995 with just 4 enthusiastic employees and has grown it considerably over the past 25 years. Charles is also the Managing Director of Lighting Direct and newly acquired Online Lighting. He now has a team of 50 lighting experts working on growing Lyco Group to be the UK leader in lighting for both businesses and homes. Away from the office he is a keen cyclist and is proud to have cycled 1017 miles from Lands End to John O’Groats to raise money for a new residential centre for adults with multiple learning difficulties.