Feefo - Customer Service Rating
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Read what our customers say about us…

Here at Lighting Direct we always want to deliver the best quality products and exceptional customer service.  To check we’re hitting the mark, we actively measure how well we’re doing on a daily basis.  One of the ways in which we do this is to read the feedback that we receive from our customers via ‘feefo’ - an independent review company that collects feedback from genuine customers.  We read each and every one of these independent reviews and then look to make any changes that will improve our service and product offering to you, our customers.  And we’re really proud to say that over the years, we’ve won several service awards and we’re delighted to say that we have been made a feefo Gold Trusted Merchant for 2018.

Take a look below at some of the latest reviews from our customers and, as always, if you’ve got any questions how ‘feefo’ works, please contact us.
Feefo Gold Trusted Merchant 2017
Quality product. Delivered next day as promised. Was updated of order progress as appropriate. Arrived well packaged.
Could not ask for any more
This was my second time that I have purchased goods from them in the last month and will certainly not be the last

I only wish that all my online shopping experiences were this good

- Edward
"Quality service consistently over time"

- Peter
"Great products, personalised service...
even over the internet!"
Lovely products. Loved the lamps for the house and outdoor solar bulbs. Some arrived a little later than expected but an actual human being wrote a nice email to let me know - in our current times, that's service

- Clarissa 
"Always there when you need them 24/7"

- George
"Simply fantastic"
Had never used before, ordered the light I had been looking for but hadn't been able to get in usual DIY stores, put order in at 18.30 arrived 08.30 next morning, simply fantastic!

- Stuart
"Would happily buy from them again"

- Shaun