Here at Lighting Direct, we are committed to providing an exceptional delivery service to you, our customer. Any online order placed before 7.45pm Monday to Thursday; before 3:45pm on Friday or 1:45pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our state-of-the-art stock management system helps us to monitor and package all orders carefully and efficiently, and our carrier collects from us throughout each day to ensure we meet our pledged delivery times.
Our delivery commitment:
Order before 7.45pm Monday to Thursday; before 3:45pm on Friday or before 1:45pm on a Sunday for Express Delivery (1-2 days excl. Sunday and Bank Holidays).*
*The small print...
All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.
Our delivery schedules and charges:
| Standard Delivery (3-5 days exc. Sunday & Public Holidays) – Mainland UK |
| When you spend over £70 | FREE |
| When you spend under £69.99 | £3.50 |
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Express Delivery (1-2 days exc. Sunday & Public Holidays) – Mainland UK |
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No minimum spend required | £5.99 |
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2-5 Day Delivery (Northern Ireland, Highlands & Islands - see below for details) |
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No minimum spend required | £5.99 |
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2-5 Day Delivery (Channel Islands) |
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No minimum spend required | £15.00 |
| International Options - no minimum spend required |
| International Delivery (2-7 working days - see below for details) | £9.99 |
What are the likely transit times for my parcel?
| 1-2 days*: | Most of mainland UK |
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| 2-5 days*: | AB12-AB13, AB22-AB23, AB32-AB45, AB52-AB56, BT, DG7, DG9, FK17-FK21, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA80, PH8-PH10, PH13, PH15-PH26, PH30-PH50, TD2-TD5, TD7, TD9-TD13, TD15, TR21-TR25, ZE |
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| 3-10 days*: | Any non-stocked item delivered directly from our suppliers |
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| 2-4 days*: | Rep. of Ireland |
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| 3-5 days*: | Belgium, Luxembourg, Netherlands |
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| 3-4 days*: | France, Germany |
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| 4-7 days*: | Denmark, Sweden |
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*Excludes Sunday and Public Holidays.
If you require delivery outside of these areas, please contact us on +44 (0)1908 651112 for a shipping quote.
Tracking Your Order
Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly with their agent.
Your order will be delivered to the address given by you at the time of the order, a signature is not needed at the point of delivery. If not in, they will attempt to find a safe place to leave the item or try a neighbour – a card will be left with instructions to collect your parcel.
Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] or telephone 0800 074 8319 (From outside the UK: +44 (0)1908 651112) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.
Further help and advice...
Installing your products – when to book an electrician
Lighting Direct advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.
What do I do if I receive damaged goods?
Lighting products tend to be fragile. However, our highly experience carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we'll be happy to address any problems and help with the return and replacement of your order.
Take a look at our Returns Policy for further information on how to request a replacement or return goods to us.
Do you need any further help or advice about delivery?
If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:
| e: | [email protected] |
| t: | 0800 074 8319 (From outside the UK: +44 (0)1908 651112) |
| f: | 0843 317 7821 (business rate) |
We're open Monday – Friday, 8.30am - 5.30pm and would love to help you out with any questions you might have. Alternatively, take a look at our Help & FAQs section for some commonly asked questions.
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0345 646 1137
