Here at Lighting Direct, we are committed to providing an exceptional delivery service to you, our customer. Any online order placed before 8pm Monday to Saturday, and before 2pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our state-of-the-art stock management system helps us to monitor and package all orders carefully and efficiently, and our carrier collects from us throughout each day to ensure we meet our pledged delivery times.
Our delivery commitment:
Order before 8pm, Monday to Saturday, and before 2pm on a Sunday for next working day delivery*
Order after 2pm on Sunday and before 8pm Monday for delivery on a Tuesday*
*The small print...
All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.
Our delivery schedules and charges:
|
Next Working Day Delivery |
|
When you spend under £79.99 | £5.99 |
|
When you spend over £80 | £2.99 |
|
2 Working Days Delivery (Highlands & Isle of Man) |
|
When you spend under £79.99 | £5.99 |
| When you spend over £80 | £2.99 |
|
2-5 Working Days Delivery (Scottish Islands) |
|
When you spend under £79.99 | £5.99 |
|
When you spend over £80 | £2.99 |
| 2 Working Days Delivery (Channel Islands & Northern Ireland) |
| When you spend under £79.99 | £6.99 |
| When you spend over £80 | £3.99 |
| Standard Delivery (3-5 working days) – mainland UK |
| When you spend under £79.99 | £3.99 |
| When you spend over £80 | £0.00 |
| When your order includes a fitting | £0.00 |
| Premium Options - no minimum spend required |
| Next Day Delivery before 12pm | £8.99 |
| Saturday Delivery | £9.99 |
| Sunday Delivery | £9.99 |
| International Options - no minimum spend required |
| DPD Standard International Delivery (2-6 working days - see below for details) | £9.99 |
* We offer free delivery on nearly all our light fittings to addresses within the mainland UK. This covers the majority of our products, but some exclusions do apply and you will be notified of these during checkout.
What are the likely transit times for my parcel?
| Next working day: | Most of mainland UK |
| |
| 2 working days: | AB36-AB38, AB55, AB56, FK17-FK21, IV1-IV32, IV36-IV39, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH19-PH26, PH30-PH41, PH49, PH50 |
| |
| 2-5 working days: | HS1-HS9, IV40-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78,
PH42-PH44, ZE1-ZE3, GY, JE, BT |
| |
| 3-5 working days: | Rep. of Ireland |
| |
| 3-10 working days: | Any non-stocked item delivered directly from our suppliers |
| |
| 2 working days: | Belgium, Luxembourg, Netherlands |
| |
| 3 working days: | Denmark, France, Germany, Switzerland |
| |
| 4-6 working days: | Norway, Sweden |
| |
If you require delivery outside of these areas, please contact us on +44 (0)1908 651112 for a shipping quote.
Tracking Your Order
Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your one hour delivery slot, and from there you'll be able to manage your delivery directly with their agent.
Your order will be delivered to the address given by you at the time of the order and, unless you have requested otherwise, a signature will be needed at the point of delivery. A card will be left if no-one is available to receive your parcel and you will be able to arrange a re-delivery directly with their agent via their text msg or email service.
Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] or telephone 0800 074 8319 (From outside the UK: +44 (0)1908 651112) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.
Further help and advice...
Installing your products – when to book an electrician
Lighting Direct advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.
What do I do if I receive damaged goods?
Lighting products tend to be fragile. However, our highly experience carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we'll be happy to address any problems and help with the return and replacement of your order.
Take a look at our Returns Policy for further information on how to request a replacement or return goods to us.
Do you need any further help or advice about delivery?
If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:
| e: | [email protected] |
| t: | 0800 074 8319 (From outside the UK: +44 (0)1908 651112) |
| f: | 0843 317 7821 (business rate) |
We're open Monday – Friday, 8.30am - 6.00pm and would love to help you out with any questions you might have. Alternatively, take a look at our Help & FAQs section for some commonly asked questions.
|
0843 317 7824
