Delivery Information
Covid-19: Delivery Update
Due to high demand in the home delivery network, there is currently a possibility of short delays to deliveries in some areas.
We have temporarily moved our cut-off time for Express Delivery to 5pm, Monday to Thursday. Our Friday cut-off has been extended to 5pm but there will temporarily be no Express Delivery orders dispatched on Sunday.
We and our courier partners are doing all we can to get deliveries to you at the expected time, but please bear with us if your items are slightly delayed.
*The small print...
All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.
Tracking Your Order
Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly with their agent.
Your order will be delivered to the address given by you at the time of the order, a signature is not needed at the point of delivery. If not in, they will attempt to find a safe place to leave the item or try a neighbour – a card will be left with instructions to collect your parcel.
Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] or telephone 0800 074 8319 (From outside the UK: +44 (0)1908 651112) and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.
Further help and advice...
Installing your products – when to book an electrician
Lighting Direct advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.
What do I do if I receive damaged goods?
Lighting products tend to be fragile. However, our highly experienced carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we'll be happy to address any problems and help with the return and replacement of your order.
Take a look at our Returns Policy for further information on how to request a replacement or return goods to us.
Do you need any further help or advice about delivery?
If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:
Email:
Phone:
0800 074 8319 (From outside the UK: +44 (0)1908 651112)
We're open Monday – Friday, 8.30am - 5.30pm and would love to help you out with any questions you might have. Alternatively, take a look at our Help & FAQs section for some commonly asked questions.