Delivery Information

Bank Holiday Delivery

Please note that due to Friday 8th May being a bank holiday to celebrate VE Day, please place your order before 4pm, Thursday 7th May, to receive your delivery on Monday 11th May.

With lockdown continuing, to ensure the protection of our Warehouse team we have split everyone into ‘bubbles’ and extended our opening hours to avoid delays. Our Office team all continue to work remotely.

We are holding more stock than ever, and are therefore able to deliver quickly, with nearly all deliveries coming straight from our UK distribution centre. A small number of items are also dispatched direct from our UK-based suppliers.

Demand is still extremely high so please bear with us if some items are delayed in returning to stock from our European and Asian suppliers.

Due to high demand in the home delivery network, there is currently a possibility of short delays to deliveries in some areas.

We have temporarily moved our cut-off time for Express Delivery to 5pm, Monday to Thursday. Our Friday cut-off has been extended to 5pm but there will temporarily be no Express Delivery orders dispatched on Sunday.

We and our courier partners are doing all we can to get deliveries to you at the expected time, but please bear with us if your items are slightly delayed.

Here at Lighting Direct, we are committed to providing an exceptional delivery service to you, our customer. Any online order placed before 7.30pm Monday to Thursday; before 3:45pm on Friday or 1:30pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our state-of-the-art stock management system helps us to monitor and package all orders carefully and efficiently, and our carrier collects from us throughout each day to ensure we meet our pledged delivery times.

Order before 7.30pm Monday to Thursday; before 3:45pm on Friday or before 1:30pm on a Sunday for Express Delivery (1-2 days excl. Sunday and Bank Holidays).*

Order before cut-off time specified on Saturday 19^th for delivery on or before Christmas Eve. Orders placed after this date may still arrive before Christmas, but cannot be guaranteed.

*Exclusions apply. Please check the individual item page for last order date.

Our warehouse and customer service departments remains open over the Christmas period, with the following changes and exceptions:

• Thursday 24th – closes at midday
• 25^th – 28^th closed, with no orders being shipped
• Thursday 31^st - closes at midday
• Friday 1^st January - closed

Our couriers are not delivering on:

• Friday 25^th (Christmas Day)
• Saturday 26^th (Boxing Day)
• Monday 28^th – Selected couriers only
• Friday 1^st January (New Years Day)

Our delivery schedules and charges:

*The small print...

All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after. 

Once your order is placed, you'll be able to check its progress easily. Our carrier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly with their agent. 

Your order will be delivered to the address given by you at the time of the order, a signature is not needed at the point of delivery. If not in, they will attempt to find a safe place to leave the item or try a neighbour – a card will be left with instructions to collect your parcel.

Our carrier aims to deliver by the end of each working day, but parcels typically arrive before noon. This often means you'll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected] and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.

Installing your products – when to book an electrician

Lighting Direct advise against booking an electrician until you've received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.

What do I do if I receive damaged goods?

Lighting products tend to be fragile. However, our highly experienced carriers handle such goods every day and we're confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen. Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we'll be happy to address any problems and help with the return and replacement of your order.

Take a look at our Returns Policy for further information on how to request a replacement or return goods to us. 

Do you need any further help or advice about delivery?

If you have a query about the delivery of your order, please contact our Customer Services Team either by email:

We're open Monday – Friday, 8.30am - 5.30pm and would love to help you out with any questions you might have. Alternatively, take a look at our Help & FAQs section for some commonly asked questions.