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About Us
Lighting Direct have over 16 years of
experience in the lighting trade and
provide a totally professional service
to ensure your total satisfaction.
If you have any suggestions and comments
regarding our website or service please
email us at:
enquiries@lighting-direct.co.uk
Making A Purchase
Making a purchase could not be easier.
Just browse our Catalogue, and click
on any items that you wish to buy and
put them into the shopping basket. After
you have finished your selection, click
on "Checkout" and you will be asked for
a few details that we need to be able
to satisfy the order.
Payment may be made as follows:
Credit/Debit card. We accept Visa,
Mastercard, Delta and American Express.
You will be asked for a few details
that we need to be able to satisfy the
order. Then you will be taken to Barclaycard
Merchant Services website to enter your
credit card details on their secure
server. We do not charge for
any item until it is ready to ship.
If an order is cancelled your credit
card authorisation will be voided
and no money will be taken from the
card.
Credit card details sent separately
e.g. faxed or phoned.
By cheque made payable to Lighting
Direct. Your order will be not dispatched
until the cheque is cleared.
Shipping And
Handling
All orders over the value of
£45.00 or more before V A T are sent
to Great Britain mainland free. Orders
of less than £45.00 will incur a £4.99
delivery charge plus V A T. The correct
carrige charge will be calculated at
checkout.
Delivery Schedule
We process your order right away.
Stock items will be dispatched the same
day providing the order is received
before 1.30pm. You will be advised of
delivery within 3 working hours of placing
the order. Our usual hours are Monday
to Friday 8.30am to 5.30 pm. Once the
goods are dispatched you will be notified
and in most cases given our carriers
tracking number to follow the progress
of your order.
All orders are dispatched on a 'next
working day' basis
Back Orders
If your item is not in stock, we will
back order for you. You will always
be emailed with the option to cancel
your order if you would rather not wait.
You will not be charged until the
goods are dispatched.
Tax Charges
For orders made from the UK or the European
Union, 17.5% VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles. The correct
VAT will be calculated at checkout.
Credit Card
Security
For 100% security we use Barclays Merchant
Services to process your credit/debit
card details. After placing your order
you will be taken to their website to
enter your card details. We do not hold
these details nor at any time do we
see them. This gives you complete confidence
that you are purchasing from a totally
secure website
No Quibble Guarantee
Lighting Direct guarantee your satisfaction.
All of our products are supplied with
a no quibble guarantee.
Notification of any goods received faulty
or incorrect must be made in writing
either by email, fax or post to Lighting
Direct within 7 days of receipt. Arrangements
for the collection of faulty or incorrect goods will
be made by Lighting Direct. An order
may be cancelled up to 7 days from the
day after date of receipt. Prior notification
must be made in writing either by email,
fax or post to Lighting Direct. We will
then contact
you for your credit card details and
refund your credit card accordingly.
If you are unhappy with any of our
products or service please contact us
in writing by email, fax or post. All
complaints will be acknowledged within
5 working days and treated with the
utmost confidentiality. Unsuitable items
can only be accepted back for a refund
providing that they have not been used
or
installed. They should be returned
with the original packaging to ensure
the product is not damaged on the
return journey. The cost of returning unsuitable goods is at the expense of the customer.
The above do not affect your statutory
rights as a consumer.
Reaching Us
We can be contacted by the following
means:
Email:
enquiries@lighting-direct.co.uk
Telephone: 0844 8044 944 Fax: 01923 333100
(calls charged at standard rate)
Postal Address: Lighting Direct, Unit
37, The Wenta Business Centre, Colne
Way, Watford, Hertfordshire, WD24 7ND,
United Kingdom.
Our working hours are Monday to Friday
8.30am to 5.30pm
Privacy Policy
Lighting Direct are committed to protecting
your privacy.
We do not disclose our customers information
to third parties. The information that we collect
about you is that given by you at the
time of placing your order and in accordance
with the Data Protection Act 1998, and
is used solely for the processing of
your order. Customers do have the option to be added to our mailing list to be kept up to date on Latest Products and Special Offers.
Cookies are used on this shopping
site to keep track of the contents of
your shopping cart once you have selected
an item, to store delivery addresses
if the address book is used and to store
your details if you select the 'Remember
Me' option. If you have any concerns
regarding any details we may hold about
you please contact
enquiries@lighting-direct.co.uk
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