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Delivery Information

Delivery Charges | Additional Delivery Services | Overseas Delivery | Tracking Your Order | Installing Your Products - Booking An Electrician | Further Help & Advice

At Lighting Direct, we are dedicated to providing a prompt and reliable service. Our partner, FedEx, helps us fulfil this ambition. Any online order placed before 8pm Monday to Thursday (Friday, its 4.45pm) is handled within minutes by our experienced personnel. Our stock management system helps us to maintain efficiency, and our carrier collects from us throughout each day to ensure we meet our pledged delivery times.

Order Monday to Thursday before 8pm for Next Day Delivery*

Order by 4.45pm Friday for delivery on Monday*

Order between 4.45pm Friday and Midnight Sunday for delivery on Tuesday*

*Subject to availability and delivery zone. See Delivery Schedule
*With the exception of Bank Holiday weekends
*Free delivery is available on orders which contain a light fitting**, as well as on all orders over £80.
**Exclusions Apply

Stocked items are normally delivered the next working day (Monday-Friday), typical delivery for non-stocked items takes 3-5 days, subject to availability. Once your order has been registered, the expected delivery time will be confirmed.

Delivery Schedule & Charges

We offer Free Delivery on Light Fittings* to the UK and Republic of Ireland. This covers the majority of our products but for the few remaining products, e.g. light bulbs, batteries etc. please see below for our delivery charges.

* Exclusions Apply

Delivery Charge £3.99 or Free for Orders Over £80

Transit Times

Next Working Day               Most of Mainland UK (for online orders placed before 8pm Monday to Thursday)

Longer Transit Time Zones:

2-3 Working Days               Northern Ireland, Isle of Man and the following postcodes: AB31 to AB38, AB41 to AB56, FK18 to FK21, HS1 to HS9,                                             IV1 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, KA27 to KA28, KW1 to KW17, PA20 to PA49, PA60 to PA78, PA80                                             to PA88, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49 to PH50, ZE1 to ZE3

3-4 Working Days              Channel Islands, Republic of Ireland and Scilly Isles

Please note: If you order online, Next Working Day after 4.45pm on Friday or on Saturday or on Sunday then your order will be delivered on Tuesday.

Additional Delivery Services & Charges

You will only be given the option to upgrade delivery at checkout on orders placed on a Friday before 4.45pm that contain Stocked Items to be delivered to UK Mainland (Zone 1) addresses. Charges are as follows:

Next Working Day Morning Delivery (In Stock Items):  Add £10.00 to Standard Delivery Charge

Saturday Morning Delivery (In Stock Items):  Add £15.00 to Standard Delivery Charge

Overseas Deliveries

If you require delivery outside of the UK, please contact us on +441908 651 100 for an overseas shipping quote.

Tracking Your Order

Once your order is placed, you’ll be able to check its progress easily. A shipment number will be emailed to you from FedEx, together with a link that takes you directly to a tracking page.

Your order will be delivered to the address given by you at the time of the order. Unless you have requested otherwise, a signature will be needed at the point of delivery. A card will be left if no one is available to receive your parcel. Redelivery can be arranged should you miss the carrier for any reason, by logging onto the FedEx website at uk.fedex.com/redelivery or by phoning your local FedEx depot.

FedEx generally aim to deliver by the end of each working day, but parcels typically arrive before noon. This often means you’ll receive your order less than 24 hours after it was placed. In the unlikely event that your goods do not arrive on time, please email us at [email protected]or telephone 0843 317 7824 (local rate). We will pursue the order on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed, including the name of whoever signed for the parcel.

Installing your Products - Booking An Electrician

Lighting Direct advise against booking an electrician until you’ve received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, not suitable for your application or damaged.

What do I do if I receive damaged goods?

Lighting products tend to be fragile. Our carriers handle such goods every day and we’re confident our robust packaging will prevent damage to breakable items in transit. Despite our best efforts, accidents do occasionally happen. Please inspect your order on arrival and report any damage to us within 24 hours. We’ll be happy to address any problems and help with the return and replacement of your order.

See our Returns Policy for further information on how to request a replacement or return goods to us.

Need Further Help or Advice?

If you have a query with the delivery of your order please contact our Customer Services Team either by email or telephone:

 Email: [email protected]

Tel: 0843 317 7820 (local rate)

Fax: 0843 317 7821 (local rate)

Open Mon - Fri (8.30am - 6.00pm)

If you have any further questions about delivery please check out our Help & FAQs section